functional language for dealing with customers
B1 / Intermediate | B2 / Upper Intermediate
Critical Reading Club 45 min
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Dealing with difficult customers

Business

In this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.

English lesson
B2 / Upper Intermediate
Critical Reading Club 30 min
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How (not) to apologize in the workplace

Business General

In this lesson, students discuss the article and different ways of apologizing. They also practise the use of prepositions. 

phrases for giving opinions
B2 / Upper Intermediate | C1 / Advanced
Standard Lesson 75 min
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Elegance versus bling (case study)

Business

In this lesson, students watch a video about a company facing problems, learn advanced phrases for giving opinions, and discuss case studies.

phrases for business meetings
B2 / Upper Intermediate
Standard Lesson 75 min
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I’m afraid that’s outside the scope of this meeting

Business

In this lesson, students reflect on ways to make a business meeting more productive and practise some useful phrases for business meetings. They also act out typical workplace situations.

People making small talk in English
B2 / Upper Intermediate
Standard Lesson 60 min
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Mastering small talk

Business Lifestyle

In this lesson students practise their listening skills with an engaging video about making small talk in English, learn several phrasal verbs and sharpen their small talk skills through a series of speaking activities.

giving good and bad news in English
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 45 min
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Good news or bad news, which do you want first?

Business General

This lesson plan deals with functional language for giving good and bad news in English. Students will learn useful expressions and do a role-play.

functional language for online meetings
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 45 min
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Functional language for online meetings

Business

Teach your students some basic functional language for online meetings that they need to know. Later practise that in real-life situations and have some fun watching a comedy sketch.

B2 / Upper Intermediate
Standard Lesson 45 min
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Complaining and responding to complaints

Business General

Teach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist.

women leaders
B2 / Upper Intermediate | C1 / Advanced
Standard Lesson 60 min
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Why we have too few women leaders

Business

This worksheet based on Sheryl Sandberg’s talk “Why we have too few women leaders” focuses on gender equality and the perspective of Facebook’s COO on the problem of not enough women holding senior management positions.

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