Complaining and responding to complaints

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Practising complaining and responding to complaints

photo of the author Justa |

LESSON OVERVIEW

We developed this lesson to teach students some functional language used when complaining and responding to complaints. With this extra worksheet, you will teach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist ?

B2 / Upper Intermediate45 minStandard LessonPremium Plan
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VOCABULARY

The worksheet starts with a short discussion. Students answer some questions about complaining and handling complaints. Next, they move to a vocabulary task. They get a list of 13 sentences and complete them with vocabulary given. What’s more, they have to decide whether the phrase is formal or informal.

ROLE PLAY

To practise the phrases students have learnt, they should work in pairs and do a role-play activity. Give them a minute to read their role cards and get ready to talk with their partner. We prepared two sets of role cards. One set deals with an everyday life situation in a shop, while the other set concerns a work-related situation.

RELATED LESSON PLAN

This worksheet goes well with our lesson plan:

WORKSHEETS

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Comments

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Leave a Reply

  1. DaveMar

    Very practical, very useful!

    1. Justa

      Thanks for the comment, Dave!

  2. Qwertyuio583

    Awesome, my students will love this, cheers!

    1. Justa

      Great to hear that! Have a good class!

  3. Marcela Dubiel

    It looks like there’s something missing in the SV’s PDF. But the lesson is great !!!

    1. Justa

      Happy you like it 🙂 I think you’re thinking about role-play cards, but these are only included in the Teacher’s Version.

      1. Marcela

        Oh, that’s right! Thanks a lot, Justa!

        1. Justa

          No problem 🙂

  4. Caroline Aparecida Vaz de Araujo Medeiros

    I love this lesson! Very interesting!

    1. Justa

      Thanks for the comment 🙂

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