functional language for dealing with customers
B1 / Intermediate | B2 / Upper Intermediate
Critical Reading Club 45 min
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Dealing with difficult customers

Business

In this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.

giving good and bad news in English
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 45 min
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Good news or bad news, which do you want first?

Business General

This lesson plan deals with functional language for giving good and bad news in English. Students will learn useful expressions and do a role-play.

functional language for online meetings
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 45 min
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Functional language for online meetings

Business

Teach your students some basic functional language for online meetings that they need to know. Later practise that in real-life situations and have some fun watching a comedy sketch.

B2 / Upper Intermediate
Standard Lesson 45 min
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Complaining and responding to complaints

Business General

Teach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist.

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