Topic: Customer Service
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Standard Lesson 60 min
Sorry to bother you, but… (making complaints)
Business GeneralPractise useful phrases for complaints! Students watch a video about complaining in restaurants and explore polite ways to make and respond to complaints. They also role-play complaint situations.
Standard Lesson 60 min
AI chatbot ready to help
TechnologyEngage in discussing AI chatbots with this lesson! Students practise useful vocabulary, watch a video on what AI chatbots are and talk about their experiences. They also share opinions and write chatbot replies.
Standard Lesson 60 min
I can definitely help you with that!
BusinessPractise polite phrases for dealing with customers! Students talk about customer service problems, watch a video on poor and great service and create dialogues with customer service professionals.
Standard Lesson 60 min
In a souvenir shop
GeneralWith this lesson, students explore souvenir vocabulary, watch a video about a souvenir shop and listen to an audio where people talk in a gift shop. Students also discuss a price list, role-play a conversation and practise useful phrases for shopping.
Standard Lesson 75 min
Can I get a cup of tea? (at a café)
GeneralExplore café situations! Students practise phrases for ordering and serving food, watch and listen to customer-server interactions, and role-play a conversation at a café. They also ask and answer questions about the menu.
Standard Lesson 75 min
I’m calling to change my reservation (functional language)
GeneralStudents talk about hotel situations, practise functional language for hotel interactions and watch a video about welcoming a guest to an Airbnb flat. They also do a role-play using target vocabulary.
Standard Lesson 75 min
Are you ready to order?
GeneralDo your students know how to order food at a restaurant? If not, teach them some functional phrases, make them role play different scenarios and discuss eating out.
Critical Reading Club 45 min
Dealing with difficult customers
BusinessIn this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.
Standard Lesson 45 min
Have you tried turning it off and on again?
GeneralIn this lesson plan, ESL students will do a lot of different activities and learn words and expressions for talking about problems and solutions.
Standard Lesson 30 min
Business telephone etiquette
BusinessThis reading and speaking worksheet focuses on eight business telephone etiquette tips and is prepared for B1 students.
Standard Lesson 60 min
Telephone phobia (Telephone English phrases)
BusinessTeach your students how to use English over the phone using our Telephone English phrases and practical role plays as well as telephone etiquette tips.
Standard Lesson 45 min
Complaining and responding to complaints
Business GeneralTeach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist.
