Business telephone etiquette

Title separator

Reading and speaking

business telephone etiquette

LESSON OVERVIEW

This ESL reading and speaking worksheet focuses on 8 business telephone etiquette tips and is prepared for B1 students.

B1 / Intermediate30 minStandard LessonPremium Plan

READING

First, students need to work in pairs and think of three things they should always do when talking on the phone in a business situation. You can do this exercise in speaking as well. Then, students move to a short text which talks about some business telephone etiquette tips. Their task is to fill in the gaps in the text with the provided words.

DISCUSSION

Next, students have to discuss the tips they’ve read and say why it is important to follow them. Monitor the discussion and give students as much time as you can during the class. In their next activity, students have to write down five things we should never do when talking on the phone. Finally, make them work in pairs and create their own list of dont’s for telephoning.

RELATED LESSON PLANS

This worksheet goes well with our lesson plan:

WORKSHEETS

Comments

Title separator

Leave a Reply

  1. Валерия Невежина

    Thanks for the lesson plan!

Browse other materials recommended for you

Title separator
Present Perfect for experiences
A2 / Pre‐Intermediate | B1 / Intermediate
Standard Lesson 75 min
Loading

Have you ever attended a silent meeting?

Business

In this lesson, students learn how to use Present Perfect for experiences and practise new vocabulary related to workplace meetings. 

conjunctions and prepositionsconjunctions and prepositions
B1 / Intermediate
Flipped Lesson 75 min
Loading

Flying business class (conjunctions and prepositions)

Business

In this video-based lesson about flying economy, business and first class with Emirates, students will be practising conjunctions and prepositions. They will also discover some luxurious cabin features while discussing business trips.

listening for details
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 60 min
Loading

Would you like to work a four-day week? (listening for details)

Business

In this lesson students will watch a video on a four-day work week, improve their listening for details skills and and reflect on the positive and negative aspects of working four days a week.

business English role plays
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 75 min
Loading

How to work with people who get under your skin

Business

This lesson plan is based on a video about how to deal with difficult relationships at work and includes two business English role plays.

common English collocations
B1 / Intermediate
Standard Lesson 60 min
Loading

Lessons in success from those you admire

Business General

With this lesson plan, your students will talk about success, what they might learn from people they admire and their own experience. What’s more, they will learn a few common English collocations.

giving good and bad news in English
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 45 min
Loading

Good news or bad news, which do you want first?

Business General

This lesson plan deals with functional language for giving good and bad news in English. Students will learn useful expressions and do a role-play.

Past Simple revision
B1 / Intermediate
Flipped Lesson 60 min
Loading

The stories of famous entrepreneurs

Business

This lesson plan is perfect for Past Simple revision. Students practise using the tense as well as learn vocabulary related to running a business.

Business English worksheet for B1
B1 / Intermediate
Flipped Lesson 60 min
Loading

There’s no business without challenges

Business

This Business English worksheet for B1 students gives them opportunity to speak about different businesses and their challenges, and analyse case studies.

already just yet
B1 / Intermediate
Standard Lesson 30 min
Loading

Have you done it yet? Present Perfect: already, just, yet

Business General

This lesson plan deals with Present Perfect and already, just, yet. We want to show students how to use these words in specific situations. Apart from practical tasks, students will also role-play two scenarios.

Show more lessons

Questions

Title separator

Is there a minimum subscription period if I choose a monthly subscription?

No, there’s no minimum required number of subscription months. You can cancel any time you want. Basically, you can sign up and then cancel your subscription the next day, which will mean you have access for 1 month and won’t be charged again.

What currencies can I pay in for my subscription?

Our default currency is USD (American dollar), but you can also pay in EUR (euro), GBP (British pound sterling) or PLN (Polish zloty). You can change the currency you want to pay in at the Pricing page before selecting a subscription plan.

How can I edit an e-lesson plan?

You can get your own editable copy of an e-lesson plan and make changes to it. To do so, either (1) make a copy of it on your Google Drive (preferable method) or (2) download it in a Powerpoint format (but formatting might be a bit off so we can’t guarantee that it will work well).

Read more FAQ
Title separator

ESL Brains

Forgot password?
or continue with