Business telephone etiquette

Title separator

Reading and speaking

business telephone etiquette


This ESL reading and speaking worksheet focuses on 8 business telephone etiquette tips and is prepared for B1 students.

B1 / Intermediate30 minStandard LessonPremium Plan


First, students need to work in pairs and think of three things they should always do when talking on the phone in a business situation. You can do this exercise in speaking as well. Then, students move to a short text which talks about some business telephone etiquette tips. Their task is to fill in the gaps in the text with the provided words.


Next, students have to discuss the tips they’ve read and say why it is important to follow them. Monitor the discussion and give students as much time as you can during the class. In their next activity, students have to write down five things we should never do when talking on the phone. Finally, make them work in pairs and create their own list of dont’s for telephoning.


This worksheet goes well with our lesson plan:



Title separator

Leave a Reply

  1. Валерия Невежина

    Thanks for the lesson plan!


Title separator

Is there a minimum subscription period if I choose a monthly subscription?

No, there’s no minimum required number of subscription months. You can cancel any time you want. Basically, you can sign up and then cancel your subscription the next day, which will mean you have access for 1 month and won’t be charged again.

What currencies can I pay in for my subscription?

Our default currency is USD (American dollar), but you can also pay in EUR (euro), GBP (British pound sterling) or PLN (Polish zloty). You can change the currency you want to pay in at the Pricing page before selecting a subscription plan.

How can I edit an e-lesson plan?

You can get your own editable copy of an e-lesson plan and make changes to it. To do so, either (1) make a copy of it on your Google Drive (preferable method) or (2) download it in a Powerpoint format (but formatting might be a bit off so we can’t guarantee that it will work well).

Read more FAQ
Title separator

ESL Brains

Forgot password?
or continue with