Topic: Functional Language
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B1 / Intermediate | B2 / Upper Intermediate
Critical Reading Club 45 min
Critical Reading Club 45 min
Add to saved lessonsDealing with difficult customers
BusinessIn this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.
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B1 / Intermediate
Standard Lesson 45 min
Standard Lesson 45 min
Add to saved lessonsHave you tried turning it off and on again?
GeneralIn this lesson plan, ESL students will do a lot of different activities and learn words and expressions for talking about problems and solutions.
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B2 / Upper Intermediate
Standard Lesson 45 min
Standard Lesson 45 min
Add to saved lessonsComplaining and responding to complaints
Business GeneralTeach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist.
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