Phone communication skills

LESSON SET OVERVIEW

With this lesson set, your students will:

• practise reading comprehension skills,
• discuss dos and don’ts of business phone communication, 
• learn common telephone phrases, 
• practise listening skills with a video on phone anxiety, 
• do role-play. 

The lessons in the set cover the topics related to phone communication. In the first lesson students talk about things one should and shouldn’t do when on a business phone call, and in the second lesson they practise phone conversations and talk about challenges of talking on the phone.

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