I’m calling to change my reservation (functional language)

Title separator

Vocabulary - functional language for hotels

functional language for hotel situations

This is a standalone lesson but it can also be used as part of the set titled:

LESSON OVERVIEW

The main objectives of this lesson are to:

  • talk about hotel situations and accommodations;
  • work on functional language for hotel situations;
  • watch a video about welcoming a guest to an Airbnb accommodation.

With this lesson, students explore hotel interactions and practise functional language (e.g. Is there anything…, I’m calling to…). They watch a video where an Airbnb host shares some tips and imagine they are staying at that accommodation. Students also talk about the pros and cons of different types of accommodations and do a role-play where they play both a hotel receptionist and a guest.

A2 / Pre‐Intermediate
B1 / Intermediate
60 minStandard LessonPremium Plan

WARM-UP AND FUNCTIONAL LANGUAGE

This lesson on functional language for hotel situations starts with a warm-up. Students look at a photo of two people talking at a hotel desk. They list things they might be talking about. After, they match halves to create sentences spoken by a receptionist (e.g. Is there anything else I can help you with?) and a guest (I’m calling to confirm my reservation.). Next, students read what people say to a receptionist. They complete gaps with the beginnings from the previous task (e.g. Would it be possible to?). Then, they imagine responding as the receptionist. Following that, students work with a partner. They choose situations (e.g. asking about late check-out, etc.) and write conversations between a guest and a receptionist. In the task, students use the target phrases (e.g. I’m calling to…, Would it be possible to…, etc.). Afterwards, they discuss guest experiences and compare hotels with alternative accommodations.

VIDEO AND DISCUSSION

At this point in this lesson on functional language for hotel situations, students watch a video. The video shows an Airbnb host, Abhay, talking about renting a room in his house to tourists. Students choose the correct words and phrases (e.g. Guests get a code/key that opens the door.). After that, students imagine they are staying at Abhay’s house. They politely ask or tell him about different situations (e.g. The Wi-Fi password isn’t working.) using the target phrases. Following that, students imagine they are going on holiday to a big city for a week. They think of the advantages and disadvantages of two types of accommodation (a hotel room and Abhay’s room). Finally, students role-play four hotel situations. They imagine being a hotel receptionist and a guest, and an Airbnb host and a guest. They follow the instructions on the cards they receive and use the language from the lesson.

WORKSHEETS

Comments

Title separator

Leave a Reply

  1. Magda Nazaret

    My students were very much engaged in the lesson, I guess due to multiple and varied exercises. The role plays here are great. I would suggest a little bit more than 60min to do it all thoroughly. Thank you, I enjoyed it very much, too!

    1. Ewa

      Thanks for the great feedback!

  2. Blanka Pałucka

    Fantastic resource! My students absolutely loved this lesson—it’s so well-designed, varied, and engaging. The activities are not only interesting but also highly effective in reinforcing the target language. It’s perfect for keeping everyone motivated and involved. Thank you for creating such quality materials! <3

    1. Ewa

      That is so nice to hear, thank you!

Browse other materials recommended for you

Title separator
emotion adjectives
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 60 min
Loading

Feel your feelings

General

Talk about emotions with this lesson! Students learn and practise emotion adjectives, watch a film trailer and discuss tweets about the film Inside Out 2. They also discuss emotions triggered by different experiences.

speaking about art and activism
B1 / Intermediate | B2 / Upper Intermediate
Speaking Class 45 min / 60 min
Loading

Artivism

General

Share opinions on art and activism with this lesson! Students watch a video on an art exhibition, explore examples of artivism and talk about different kinds of art. They can also do an optional vocabulary activity to review useful phrases!

esl lesson on giving compliments
A2 / Pre‐Intermediate
Standard Lesson 60 min
Loading

Nice glasses! (giving and receiving compliments)

General

Students give and receive compliments in this lesson! They watch a funny video in which a man compliments strangers, learn phrases to give and receive compliments, and discuss the concept. They also role-play compliment situations and look at compliment rules!

B1 / Intermediate
Critical Reading Club 30 min / 45 min
Loading

Let’s pick you a career!

Business General

Discuss career paths with this lesson! Students read an article about choosing a career path, practise phrases to discuss the topic and role-play offering and responding to career suggestions. They also talk about personal interests, skills, and job preferences.

collocations related to Christmas
A2 / Pre‐Intermediate
Standard Lesson 60 min
Loading

‘Tis the season

General

Talk about the holiday season with this lesson! Students practise collocations related to Christmas, read fun facts about Christmas around the world and watch a video about things to do in London during the holiday season. They also share their opinions on Christmas activities.

lesson on life hacks
B1 / Intermediate
Standard Lesson 60 min
Loading

Do life hacks really work?

General

Engage in talking about life hacks! With this lesson, students practise action verbs to describe issues and tips, watch two short videos on life hacks and share their perspectives and experiences. They also work in pairs discussing life hacks!

vocabulary for giving directions
A2 / Pre‐Intermediate
Standard Lesson 60 min
Loading

Excuse me, where is the food court? (giving directions)

General

With this lesson, students practise giving and asking for directions! Students talk about shopping centres, watch a video about a large shopping centre in Canada and learn the names of places and things they might find at the mall.

ESL lesson on superstitions
B1 / Intermediate | B2 / Upper Intermediate
Flipped Lesson 60 min
Loading

Good or bad luck?

General

Explore the topic of superstitions with this lesson! Students practise useful vocabulary, talk about their personal views and experiences, and watch a video about common superstitions. They also practise phrases to express certainty or doubt!

talking about style and clothing
A2 / Pre‐Intermediate | B1 / Intermediate
Standard Lesson 60 min
Loading

Your style, your story

General Lifestyle

Talk about style with this lesson! Students discuss clothing choices, practise vocabulary on clothing and watch an ad for a fashion brand. They also share their personal clothing preferences and work on mind maps.

Show more lessons

Questions

Title separator

Is there a minimum subscription period if I choose a monthly subscription?

No, there's no minimum required number of subscription months. You can cancel any time you want. Basically, you can sign up and then cancel your subscription the next day, which will mean you have access for 1 month and won't be charged again.

What currencies can I pay in for my subscription?

Our default currency is USD (American dollar), but you can also pay in EUR (euro), GBP (British pound sterling) or PLN (Polish zloty). You can change the currency you want to pay in at the Pricing page before selecting a subscription plan.

How can I edit an e-lesson plan?

You can get your own editable copy of an e-lesson plan and make changes to it. To do so, either (1) make a copy of it on your Google Drive (preferable method) or (2) download it in a Powerpoint format (but formatting might be a bit off so we can’t guarantee that it will work well).
Read more FAQ
Title separator

ESL Brains

Forgot password?
or continue with