Complaining and responding to complaints

Title separator

Practising complaining and responding to complaints

photo of the author Justa |

LESSON OVERVIEW

We developed this lesson to teach students some functional language used when complaining and responding to complaints. With this extra worksheet, you will teach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist ?

B2 / Upper Intermediate45 minStandard LessonPremium Plan
Unlock these lesson worksheets with the Premium subscription

VOCABULARY

The worksheet starts with a short discussion. Students answer some questions about complaining and handling complaints. Next, they move to a vocabulary task. They get a list of 13 sentences and complete them with vocabulary given. What’s more, they have to decide whether the phrase is formal or informal.

ROLE PLAY

To practise the phrases students have learnt, they should work in pairs and do a role-play activity. Give them a minute to read their role cards and get ready to talk with their partner. We prepared two sets of role cards. One set deals with an everyday life situation in a shop, while the other set concerns a work-related situation.

RELATED LESSON PLAN

This worksheet goes well with our lesson plan:

WORKSHEETS

0

Comments

Title separator

Leave a Reply

  1. DaveMar

    Very practical, very useful!

    1. Justa

      Thanks for the comment, Dave!

  2. Qwertyuio583

    Awesome, my students will love this, cheers!

    1. Justa

      Great to hear that! Have a good class!

  3. Marcela Dubiel

    It looks like there’s something missing in the SV’s PDF. But the lesson is great !!!

    1. Justa

      Happy you like it 🙂 I think you’re thinking about role-play cards, but these are only included in the Teacher’s Version.

      1. Marcela

        Oh, that’s right! Thanks a lot, Justa!

        1. Justa

          No problem 🙂

  4. Caroline Aparecida Vaz de Araujo Medeiros

    I love this lesson! Very interesting!

    1. Justa

      Thanks for the comment 🙂

Browse other materials recommended for you

Title separator
phrases to talk about leadership
B2 / Upper Intermediate
Standard Lesson 60 min
Loading

The art of leadership

Business

With this lesson, students talk about job satisfaction and practise vocabulary to discuss leadership! They also watch a video about creating a good work environment, read a text about organisational structures and share ideas on addressing workplace challenges.

Unlimited Plan Show
B1 / Intermediate | B2 / Upper Intermediate
Standard Lesson 60 min
Loading

Food is more than just fuel

General Lifestyle

With this lesson, students discuss the impact of food on health. They practise vocabulary on nutrition, watch an informative video about the effects of foods on sleep and talk about specific food labels and food philosophies.

Free+ Show
ESL lesson about crowdfunding
B2 / Upper Intermediate | C1 / Advanced
Standard Lesson 60 min
Loading

When crowds fund your project

Business

With this lesson, students talk about funding sources, address scepticism and watch a video about common myths of crowdfunding. They also explore vocabulary, analyse successful crowdfunding campaigns and create their own projects.

Unlimited Plan Show
ESL lesson about subscriptions
B2 / Upper Intermediate
Standard Lesson 60 min
Loading

Members only! Subscription models

Business Lifestyle

With this lesson, students talk about subscription models, explore vocabulary and discuss their personal experiences and opinions. They also watch a video featuring advice on how to manage subscriptions and discuss real-life services.

Premium Plan Show
speaking lesson about career change
B1 / Intermediate | B2 / Upper Intermediate
Speaking Class 45 min / 60 min
Loading

Changing careers

Business

With this speaking lesson, students navigate the territory of career changes. They discuss job market trends, as well as benefits and challenges of transitioning careers. They also talk about important skills and watch a video about a woman who changed careers.

Unlimited Plan Show
B2 / Upper Intermediate | C1 / Advanced
Critical Reading Club 30 min / 45 min
Loading

The golden age of podcasting

Business

Explore the fascinating field of technology and podcasts with this lesson! After reading an article, students discuss the use of AI in podcasts, practise vocabulary to talk about the topic and discuss their ideas if they launched a 100% AI-generated podcast.

Unlimited Plan Show
job interview tips
B2 / Upper Intermediate
Flipped Lesson 60 min
Loading

Ace your next job interview

Business

Dive into the realm of job interviews with this lesson. Students practise job interview vocabulary, watch a video for tips, talk about what can make an interview successful and learn about the STAR approach for responding to interview questions.

Unlimited Plan Show
talking about personality types
B2 / Upper Intermediate | C1 / Advanced
Speaking Class 45 min / 60 min
Loading

Lone wolf or social butterfly? Understanding personalities

General

With this lesson, students talk about personality types, revise adjectives to describe themselves and watch a video about how birth order affects a person. They also brainstorm why people change their personalities and discuss whether they agree with different opinions.

Unlimited Plan Show
talking about personal boundaries
B2 / Upper Intermediate
Standard Lesson 60 min
Loading

From a pushover to your own boss

General

With this lesson, students talk about personal boundaries, watch a video with tips and practise vocabulary related to the topic. They also reflect upon responses to challenging situations and discuss different points of view.

Premium Plan Show
Show more lessons

Questions

Title separator

Is there a minimum subscription period if I choose a monthly subscription?

No, there’s no minimum required number of subscription months. You can cancel any time you want. Basically, you can sign up and then cancel your subscription the next day, which will mean you have access for 1 month and won’t be charged again.

What currencies can I pay in for my subscription?

Our default currency is USD (American dollar), but you can also pay in EUR (euro), GBP (British pound sterling) or PLN (Polish zloty). You can change the currency you want to pay in at the Pricing page before selecting a subscription plan.

How can I edit an e-lesson plan?

You can get your own editable copy of an e-lesson plan and make changes to it. To do so, either (1) make a copy of it on your Google Drive (preferable method) or (2) download it in a Powerpoint format (but formatting might be a bit off so we can’t guarantee that it will work well).

Read more FAQ
Title separator

ESL Brains

Forgot password?
or continue with
Don't have an account? SIGN UP