functional language for clarifying
B2 / Upper Intermediate | C1 / Advanced
Standard Lesson 60 min
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What I’m trying to say is… (clarifying and explaining)

General

Help your students practise clarifying and explaining across various contexts. Elevate their communication skills through different strategies of providing clear explanations.

A2 / Pre‐Intermediate
Standard Lesson 60 min
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How do you feel about…? (expressing opinions)

General

In this lesson, students learn beginner phrases for expressing opinions and asking about opinions. They practise the functional language in writing and in speech. 

functional language for dealing with customers
B1 / Intermediate | B2 / Upper Intermediate
Critical Reading Club 45 min
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Dealing with difficult customers

Business

In this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.

talking about problems and solutions
B1 / Intermediate
Standard Lesson 45 min
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Have you tried turning it off and on again?

General

In this lesson plan, ESL students will do a lot of different activities and learn words and expressions for talking about problems and solutions.

B2 / Upper Intermediate
Standard Lesson 45 min
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Complaining and responding to complaints

Business General

Teach your students some informal and formal expressions for complaining and practise them in a role-play activity with a twist.

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