making and accepting apology
B1 / Intermediate
Standard Lesson 90+ min

My bad! (making and accepting apologies)

Business General

With this lesson, students discuss experiences and ways to apologize! They listen to a recording of people talking about work mistakes and practise phrases to apologize, promise solutions and accept apologies.

functional language for dealing with customers
B1 / Intermediate | B2 / Upper Intermediate
Critical Reading Club 45 min

Dealing with difficult customers

Business

In this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.

common English collocations with talent and skills
A2 / Pre‐Intermediate | B1 / Intermediate
Standard Lesson 90 min

I’ve always wanted to have a talent for…

General

In this lesson, students learn some common English collocations with talent and skills and practise some functional language. They also read a text and talk about talents and talent shows. 

talking about problems and solutions
B1 / Intermediate
Standard Lesson 45 min

Have you tried turning it off and on again?

General

In this lesson plan, ESL students will do a lot of different activities and learn words and expressions for talking about problems and solutions.

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