Fixing mistakes and misunderstandings

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LESSON SET OVERVIEW

With this lesson set, your students will:

  • work on phrases to apologize, promise solutions and accept apologies,
  • listen to a recording of people giving their opinions on making mistakes at work,
  • identify and talk about scenarios of miscommunication,
  • watch and discuss a funny ad for project management software,
  • analyse effective communication tips for avoiding misunderstandings.

This lesson set offers students a chance to explore workplace mistakes and common misunderstandings while learning and practising effective ways to apologize for them.

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Each lesson in the set is also a standalone lesson.

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Lesson 1

Teach students how to apologize and react to apologies correctly
making and accepting apology
Standard Lesson 60 min Unlimited Plan

My bad! (making and accepting apologies)

Business General

Students practise making and accepting apologies, listen to a recording on workplace mistakes, and explore useful expressions (e.g. take responsibility, on purpose). They also create dialogues and practise the phrases.

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Lesson 2

Talk about situations that sometimes require apologies
speaking about misunderstandings
Speaking Class 45 min / 60 min Unlimited Plan

How to deal with misunderstandings

Business General

Students define communication problems at work, brainstorm situations that might cause miscommunication and discuss tips on effective communication. Encourage students to imagine they apologize for misunderstandings in ex. 6 (slides 14-15) and use the phrases from Lesson 1.

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