functional language for dealing with customers
B1 / Intermediate | B2 / Upper Intermediate
Critical Reading Club 45 min
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Dealing with difficult customers

Business

In this extended Critical Reading Club lesson plan, students talk about the article they read at home. They also learn some functional language for dealing with customers and do several role-plays.

giving suggestions
B1 / Intermediate
Standard Lesson 60 min
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A better way to brainstorm

Business General

In this lesson, students watch a video about a brainstorming method, learn English phrases for giving suggestions and practise vocabulary related to brainstorming. 

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