Topic: Business Skills
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Phone communication skills
BusinessThe lessons in the set cover the topics related to phone communication. In the first lesson students talk about things one should and shouldn’t do when on a business phone call, and in the second lesson they practise phone conversations and talk about challenges of talking on the phone.
2 lessons
Communicating better at work
BusinessThe lessons in the set help students learn how to communicate better at work and find the balance between being assertive but polite and between using simple language and corporate jargon.
Standard Lesson 30 min
Problem solving with 5 Whys
BusinessIn this worksheet students will learn a very popular problem solving technique called 5 Whys (5W) and practise asking questions.